Billing and subscription conditions are described in the Terms of Use
1. Contact
Support is handled by email. For bug reports, questions, and feature requests, please contact us at the support email below instead of posting in App Store reviews. We cannot reply to individual App Store reviews or resolve issues through them. Every email sent to our support address is answered directly by our team.
Support email: [email protected]
Product: RemoteVibeCoding for iPhone + Mac Host
All inquiries — setup, pairing, subscription, and unexpected behavior — are accepted at the email address above. The Mac Host app is available from the official download page.
We accept support inquiries in any language, but replies may be provided in Japanese or English.
2. Before you contact us
- Make sure the iPhone app and Mac Host app are updated to the latest available version.
- Confirm that your iPhone and Mac are on the same local network when using the standard pairing flow.
- If reconnecting from Saved Macs over Tailscale, confirm that both devices are on the same tailnet.
- Check required permissions such as Local Network on iPhone, and Screen Recording plus Accessibility on Mac.
- Restart both apps after changing permissions or network environment.
3. Common setup checks
- Open the Mac Host app first, then display the pairing QR code on the Mac.
- If reconnecting from Saved Macs fails, verify that you are connecting to the same trusted Mac and network path.
- If the live view is blank or delayed, check Mac capture permissions and the stability of your local network or Tailscale path.
- If keyboard or shortcut actions do not work, review Accessibility permissions on the Mac host.
4. Billing and subscriptions
Subscription purchases, billing, and refunds are handled by Apple. Use the in-app Restore purchases action if your entitlement does not appear after reinstalling or changing devices.
- Manage or cancel subscriptions in your Apple account subscription settings.
- RevenueCat may be used to validate purchases and synchronize entitlements.
- See the Terms of Use and Privacy Policy for additional details.
- For seller information required in Japan, see the Commercial Disclosure page.
5. Include these details in your message
- Your iPhone model and iOS version
- Your Mac model and macOS version
- The RemoteVibeCoding app version and Mac Host version
- What you expected to happen and what actually happened
- Screenshots or screen recordings if they help explain the issue